Policy

Privacy and Security Policy

Affordable Seating is committed to protecting your privacy. The following Privacy and Security Policy lets you know what information we collect when you visit our website, affordableseating.net, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters.

We may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, and/or e-mail address. We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Affordable Seating website. This information will be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the affordableseating.net website.

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved. Affordable Seating servers use Secure Sockets Layer (SSL), an encryption technology that works with any modern web browser, so that only Affordable Seating can read a customer's personal information.

We may share the personal information you provide with other companies we have hired to provide services for us. These companies - our vendors - are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third-parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

Access to Collected Information

You may review and update the information that you provide to us through this website by contacting us as described below.

Contacting Us

If you have any questions about this privacy policy, please use the Contact Us page. We welcome your questions and suggestions about our privacy policy. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.

Changes to this Policy

Please check this privacy policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this privacy policy, we will provide notice to you on this website of any major changes for at least 30 days following the change.

Special note about minors

This website is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about minors, and we do not knowingly market our products or services to minors.

Your consent to this policy

By using the affordableseating.net website, you implicitly agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.

Shipping Policy

In Affordable Seating we offer the highest quality furniture for the lowest price online. All our items are brand new and come in original manufacturer sealed boxes. Please review our policies below and contact us for further information.

Delivery time

Unless otherwise stated, all our items ship out in 14-21 business days. Business days are Monday through Friday, not including weekends or public holidays. Custom orders may require a longer lead time of 8 -10 weeks, depending on the specific items. If time is a concern please contact us for approximated shipping date. In some cases we may be able to also assist you with "time critical" orders. This depends on the order size, product and cost, we ship nationwide using independent freight carriers. Seller will not be liable for any damage, loss, fault, or expenses arising out of delays in shipment or other non-performance of this Policy, including any claim of consequential or incidental damages.

Shipping cost

Shipping is not our business! We get the best rates in the industry and pass them over to you, the client has no hidden costs. Our prices are determined (not estimated) so you can be sure of what the total cost is. Since every computerized system has errors, Affordable Seating reserves the right to change the shipping charges even after the order was made. In that case the customer will have to approve the new shipping charge before the order had been finalized. In some instances it may not be possible to receive a shipping quote on the site. Depends on the product, size of the order and destination zip code - a customer service representative will contact you with the best possible freight rate.

Orders shipped via trucking company are shipped "tailgate" when delivery is to a business with dock height facilities. If there is no dock on premises, truck will park in designated loading zone nearby Customer is responsible to unloading freight from the truck within 30 minutes of truck arrival.

Lift gate service, Limited Access Delivery, Residential Delivery, "inside delivery" are available in most cases. Please remember to ask for it when placing an order since these services have to be scheduled with the freight company. Extra charges WILL apply for these services.

We reserve the right to bill you for shipping charges on refused shipments and any extra shipping charges as mentioned in our shipping appendix.

Shipping Damages and Freight claims

When a carrier (UPS or common) takes possession of a shipment, they sign and acknowledge receiving product in good order. Once they take possession, we are no longer responsible for the condition of the product(s) at time of delivery. All common carrier deliveries require a signature. It is the customer's responsibility to inspect the shipment prior to acceptance. If there is visible damage (i.e. Forklift punctures; shrink wrap is broken, torn, and cases are missing) then the customer must note the damage on the bill of lading. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it. It is the responsibility of the customer to fill a damage claim with the carrier, Affordable Seating can help you file the claim on your behalf. The carrier will reimburse the customer for their loss.

Shipping Appendix

The definition of freight accessories or fees you may encounter are as follows:

• Lift Gate: The truck will be equipped with a platform to bring your delivery to the ground. This is recommended if you have no commercial dock or forklift.
• Inside Delivery: The freight company will bring your order to the threshold of your establishment. They will not traverse stairs. In case of stairs they will bring your order to your flight of stairs and no further.
• Limited Access Delivery: Limited access in this case refers to places with traditionally limited access- Schools, hospitals, churches, and other institutions of this sort may apply. If you are unsure if your delivery will incur this fee, please ask.
• Residential Delivery: If you are a residential customer, living in a residential neighborhood this charge is required for delivery. This charge may also be levied if your business is primarily in a residential neighborhood, or surrounded by houses.
• White Glove Service: This service is when the delivery company will not only bring all items into your store, but will unpack and assemble the items if required. This service is never offered unless specifically requested and paid for in advance. This service CANNOT be added to orders already in transit.
• Detention Fee: If the driver is detained past your allotted time for delivery functions you may be liable for a detention fee. In agreeing to this policy you agree to this fee, if required.
• Redelivery Fee: If an order must be redelivered for any reason you may be liable for a delivery fee. In agreeing to this policy you agree to this fee, if required.
• Re consignment Fee: If you are changing the delivery address of an order that is already in transit, you may be liable for a re consignment fee. In agreeing to this policy you agree to this fee, if required.
• Storage Fee: If your order must be stored at any point during the delivery outside of the expected delivery schedule you may be liable for storage fees. In agreeing to this policy you agree to this fee, if required.
• Paras Fail: For international orders, if your custom documents are not in proper order you may be charged this fee. It arises when customs documents are incorrect, not in proper order, or missing entirely. In agreeing to this policy you agree to this fee if required.
• Appointment Fee: The making of a specific drop off appointment may cost extra, depending on the shipping company. Should an appointment be placed with the shipping company they will usually charge this fee.

As mentioned elsewhere in this policy, it is the customer’s responsibility to inform us of any and all required shipping accessories at time of purchase. The customer understands that shipping accessories and fees are pre-approved if required at any point during the shipping process.

Shipments into Canada

Although we ship to Canada daily, our shipping rates cover the freight charges only. Our shipping rates do not include broker fees or Canadian taxes. It is your responsibility to provide us with a customs broker prior of shipping. We will communicate with your broker directly to supply all the proper paperwork to clear customs.

Returns and Cancellations

Cancellation of order is possible prior to the production or packaging of the items ordered. Custom made products (using custom upholstery materials, special stains or finishes, size or shapes for example booths) cannot be returned or cancelled at any point because they were manufactured based on your specifications. You may be able to cancel or return items that are "stock items" within 14 days of delivery.

Returning or cancelling an order with "stock-items", involves a re-stocking fee of 30%. This also applies on orders which were packaged but were cancelled prior of shipping. In case of a return, you will forfeit all shipping expenses paid by you. All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and all costs of doing so. Therefore, it is your responsibility to keep the original manufacturer's boxes and packing materials. In case of damage to the returned product, you will be charged the item's full price as appears on the original order. Shipping back the furniture is the responsibility of the customer and on his expense. Even if we mistakenly ship the wrong product, you are still responsible for packing the items on pallets for the return shipment. In these cases we will pick up the furniture.

Color/Texture Disclaimer: Stains may appear different on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate. Furthermore, in natural wood products there is no offer of warranty when it comes to wood-grain or any effect it may cause in terms of pattern, texture, or color even with the receipt of a sample. We, unfortunately, have no control over natural wood grain.

WHEN YOU PLACE AN ORDER, you are accepting the limitations inherent in not directly viewing samples. If you have not received samples your approval of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. If you would like to see firsthand materials (fabrics, vinyl’s, wood finishes, and metal swatches) please contact us and we will be happy to provide you samples. Please contact customer service for more information.

Re-Ordering: We reserve the right to change our color panels from time to time. In case of a re-order, it is the customer's responsibility to re-confirm the color by ordering a swatch. We will not be held liable for color variations. When requested, the swatch will be sent free of charge.

Terms & Conditions

Limited Warranty(s) are non-transferable. The following Limited Warranty is given to the original purchaser.

LIMITED WARRANTY. Seller warrants goods manufactured by it will be free from defects upon delivery to Buyer. If any of the goods are found by Seller to be defective, Seller at its option will replace such Goods or credit Buyer for the Purchase Price for such Goods. THE FORGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE NOT EXPRESSLY SET FORTH HEREIN. NO AFFIRMATION OF SELLER, BY WORDS OR ACTIONS, OTHER THAN AS SET FORTH IN THIS SECTION SHALL CONSTITUTE A WARRANTY.

Upon Buyer's receipt of shipment, Buyer shall immediately inspect the goods. Unless Buyer provides Seller with written notice of any claim of shortages or defects in the goods within three (3) days after receipt of the shipment, such goods shall be deemed finally inspected checked and accepted by Buyer. In absence on shipping and packing instruction, Seller shall use its own discretion in choice of carrier and method of packing.

TERMINATION, CANCELLATION AND CHANGES. Orders cannot be terminated, canceled or modified after acceptance of Buyer's order by Seller without Seller's written consent. Any modification of the order once accepted by the Seller shall be subject to additional shipping fees and restocking fees. If you want to cancel an order you must do it in writing via email.

APPLICABLE LAW. This Agreement shall be governed by and construed exclusively by the laws of the State of Illinois. In addition, Seller and Buyer irrevocably and unconditionally agree that they will not commence any action, litigation or proceeding of any kind whatsoever against one another in any way relating to this Agreement or the transactions contemplated hereby in any forum other than the courts of the State of Illinois sitting in Cook County, Illinois or the United States District Court for the Northern District of Illinois, or any appellate court from any thereof. Seller and Buyer further irrevocably and unconditionally submit to the jurisdiction of such courts and agree that any such action, litigation or proceeding must solely and exclusively be brought in any such courts as stated above, and waive and agree not to plead or to make any claim that: (a) venue is improper; (b) the forum is improper or otherwise inconvenient; and/or (c) such court lacks personal jurisdiction over it.

PARTIAL SHIPMENTS. Seller will attempt to deliver all Goods in a single shipment. However, Seller at times may make partial shipments of Buyer's Goods. Delay in delivery of any Goods shall not relieve Buyer of its obligation to accept the remaining shipments.

Miscellaneous

P.O. orders

Purchase orders will be accepted on case by case basis. Affordable Seating reserves the right to decline offers based on her sole judgment. All P.O. must be made in writing using company letterhead.

Samples

We understand that fabrics and colors you see on your monitor might look different in real life; we therefore offer you samples for better evaluation. Please contact us if you require wood swatches or fabric samples. These will be sent using UPS ground service and should be received within 2-3 business days.

Booth Orders, Sizes and Shapes

We pride ourselves on our custom work, and will make every attempt to ensure that your order is as accurate as possible, however due to the fact we produce all custom items by hand we reserve the right to allow for a margin of error of up-to 3% in any dimension. Please make sure to consider this potential 3% difference when placing an order.

We reserve the right to manufacture custom booths, shapes and lengths as needed to accommodate shipping restrictions. This includes splitting linear (wall benches, singles, doubles) and nonlinear shapes (rounded booths, u shaped booths, etc.) to pieces when necessary. Normally linear segments of 72" and up or nonlinear segments of over 48" will be manufactured in multiple sections. For example, if you order a 150" booth, you will not receive it one piece. Instead and based on the shipping requirements we may split it into two pieces of 75" or 3 pieces of 50". If you order a U shaped booth of 48" x 90" x 48", we will most likely split it into two segments of 48" x 45".

Product Warranty

In case of a warranty claim, we reserve the right to either fix the product on our expense, offer partial or full refund, or replace it. All warranties, whether express or implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.

Modifications to Products

Product Warranty do not apply to any products that have been altered by any person, or company without the express written authorization of Affordable Seating.

Claim Procedure

If a problem should arise which you feel is covered by our Limited Warranty, contact customer service immediately. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Any pictures and documentation the support the claim are needed. Affordable Seating reserves the right to require defective parts to be returned upon request.

Warranty by Category

Solid Wood Tables Disclaimer

Solid wood tables such as butcher block, plank and live edge inherently “move” over time in areas with lack or too much humidity. This movement may cause the wood to crack / warp and are not considered manufacturing defects and therefore, not covered under the standard warranty. As a manufacturer, we take steps to prevent the above from happening but we have no control over natural wood products and the humidity conditions.

Payment methods

We accept the following credit cards including Visa, MasterCard, We also accept checks or money wire payments mailed to us. Unfortunately, we are not able to take check by phone, e-checks, or PayPal at this time.

Payment Terms

Unless noted on the invoice all orders must be pre-paid before delivery. On custom orders a 40% deposit is required. The balance must be remitted before the delivery begins. If you are receiving multiple shipments, your order must be paid in full before the first shipment goes out, regardless of the time between subsequent shipments.

Minimum Order

Due to freight restrictions, the minimum items per order are 8. You can mix and match any item on the site. We reserve the right to modify this minimum order for specific items or to specific shipping destinations as we see fit.