Privacy
and Security Policy
Affordable Seating is committed to protecting your privacy. The
following Privacy and Security Policy lets you know what information we collect
when you visit our website, affordableseating.net, why we collect it, and how
it is used. This Privacy and Security Policy also addresses our data security
practices, the options you have to access and control any personally
identifiable information you provide to us, and other matters.
We may need to collect personal information from you for a
specific purpose, such as to provide you with certain information you request. The
information collected from you may include your name, address, telephone, fax
number, or e-mail address. We may collect information actively generated by the
purchase of a product or service, such as a payment method. We use this
information to process your order and analyze and support your use of the
Affordable Seating website. This information may be disclosed only to our
staff and to third parties involved in the completion of your transaction, the
delivery of your order or the analysis and support of your use of the
affordableseating.net website.
How do we protect information we collect?
We offer secure web pages to collect certain kinds of user information
and we store certain kinds of data in encrypted form. We maintain strict
physical, electronic, and administrative safeguards to protect your personal
information from unauthorized or inappropriate access. While no computer system
is completely secure, we believe the measures implemented by our website
reduce the likelihood of security problems to a level appropriate to the type
of data involved. Affordable Seating servers use Secure Sockets Layer (SSL),
an encryption technology that works with Netscape Navigator, Microsoft Internet
Explorer, Firefox, Safari, and AOL's browser, so that only Affordable Seating
can read a customer's personal information.
We may share the personal information you provide with
other companies we have hired to provide services for us. These companies - our
vendors - are contractually bound to use personal information we share with
them only to perform the services we have hired them to provide. We do not
share, sell, or lease personal information about you to any third-parties for
their marketing use. We will release information about you if you direct us to
do so, if we are required by law to do so, or in other legally limited
circumstances (for example, to protect your account from fraud).
Access to Collected Information
You may review and update the information that you provide to us through
this website by contacting us as described below.
Contacting Us
If you have any questions about this privacy policy, please use the Contact Us page. We welcome your questions and
suggestions about our privacy policy. We may change our Privacy and Security
Policy by posting a new version of the policy on this page which it is your
responsibility to review frequently.
Changes to this Policy
Please check this privacy policy periodically to inform yourself of any
changes. Although we reserve the right to modify or supplement this privacy
policy, we will provide notice to you on this website of any major changes for
at least 30 days following the change.
Special note about children
This website is not intended for persons under 18 years of age. We do
not knowingly solicit or collect personal information from or about children, and
we do not knowingly market our products or services to children.
Your consent to this policy
By using the affordableseating.net website, you agree to this Privacy
and Security Policy. This is our entire and exclusive Privacy and Security
Policy and it supersedes any earlier version.
Shipping
Policy
In Affordable Seating we offer the highest quality
furniture for the lowest price online.
All our items are brand new and come in original manufacturer sealed boxes. Please
review our policies below and contact us for further information.
Delivery time
Otherwise stated, all our items ships out in 14-21 business days. If time is a
concern please contact us for approximated delivery date. In some cases we can
also assist you with “time critical” orders.
Depends on the order size, product and cost, we ship nationwide using
independent freight carriers.
Shipping cost
As our client you have the choice to choose the shipment method. We will advise
you the most cost-effective way so you can save time and money.
Shipping is not our business! We get the best rates in the industry and pass
them over to you, the client – no hidden costs.
Our prices are determined (not estimated) so you can be sure of what the total
cost is. Since every computerized system has errors, Affordable Seating reserves the right to change the shipping charges even after the order was made. In that case the customer will have to approve the new shipping charge before the order had been finalized.
In some instances it may not be possible to receive a shipping
quote on the site. Depends on the product, size of the order and destination
zip code - a customer service representative will contact you with the best
possible freight rate.
Orders shipped via trucking company are shipped “tailgate” when delivery is to
a business with dock height facilities. If there is no dock on premises, truck
will park in designated loading zone near by. Customer is responsible to
unloading freight from the truck within 30 minutes of truck arrival.
"inside delivery" service is available in most
cases. Please remember to ask for it when placing an order since this service
has to be scheduled with the freight line. Extra charge WILL apply for
“Inside delivery”.
We reserve the right to bill you for shipping charges on refused shipments.
We reserve the right to bill you on for incorrect delivery address.
We refund shipping charges in the following cases:
·
We ship an incorrect product by mistake.
·
We ship a broken or defective product.
If we re-ship a product in these cases, we do
not add another shipping charge.
As soon as an item ships, we e-mail you shipping details, including
a tracking number.
Shipping Damages and Freight claims
When a carrier (UPS or common) takes possession of a shipment, they sign
and acknowledge receiving product in good order. Once they take possession, we
are no longer responsible for the condition of the product(s) at time of
delivery. All common carrier deliveries require a signature. It is the customer's
responsibility to inspect the shipment prior to acceptance. If there is visible
damage (i.e. Forklift punctures; shrink wrap is broken, torn, and cases are
missing) then the customer must note the damage on the bill of lading. If you
have no time to inspect the boxes upon delivery, please note the following on
the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer
will notify carrier of pending damage within 24 hours." This gives you
time to look over the product, yet allows the carrier to know that possible
damage may have occurred before you took possession of it. It is the
responsibility of the customer to fill a damage claim with the carrier, Affordable Seating
can help you file the claim on your behalf. The carrier will reimburse the
customer for their loss.
Returns
and Cancellations
Cancellation of order is possible prior to the production of the items
ordered. Custom made products (using upholstery materials, special stains or
finishes) can not be returned because they were manufactured based on your
specifications. You may be able to cancel order that s has not gone into
production or return items that are "stock items".
Returned "stock-items" usually involves re-stocking fee of 30%. You
will forfeit all shipping expenses paid by you. All items must be returned in
original manufacturer's boxes and will be inspected at time of arrival. In case
of damage to the returned product, you will be charged the item's full price as
appears on the original order.
Color/Texture Disclaimer: Stains may appear
different on certain browsers and colors may not be accurate and textures may
not be properly visualized as a result of photographic, Internet & computer
inaccuracies and many other factors beyond our control. Therefore, we cannot
guarantee that the product colors, textures and stains & grains you see displayed
on this site are perfectly accurate.
WHEN YOU PLACE AN ORDER, you are accepting
the limitations inherent in not directly viewing samples. Absent your obtaining
such samples, your completion of an order constitutes your waver of any claim
you may have due to dissatisfaction with the product colors, textures, stains &
grains. If you would like to see first hand materials (fabrics, vinyls, wood
finishes, metal swatches) please contact us and we will be happy to provide you
samples. Please contact customer service for more information.
Miscellaneous
P.O. orders
Purchase orders will be accepted on case by case basis. Affordable Seating
reserves the right to decline offers based on her sole judgment. All P.O. must
be made in writing using company letterhead.
Samples
We understand that fabrics and colors you see on your monitor might look
different in real life; we therefore offer you samples for better evaluation.
Please contact us at samples@afforadbleseating.net if you require wood swatches
or fabric samples. These will be sent using UPS ground service and should be
received within 2-3 business days.
Payment methods
We accept all major credit cards including Visa, MasterCard, American-Express. We
also accept checks or money orders payments mailed to us.
In some cases we can accept Check-by-phone. Please contact customer service for
more information.
Payment Terms
Unless noted on the invoice all orders must be pre-paid before delivery. On custom orders a 40% deposit is required. The balance must be remitted before the delivery takes place.
Minimum Order
Due to freight restrictions, the minimum items per order
is 8. You can mix and match any item on the site.
