Restaurant Furniture FAQ

Affordable Seating is a leading provider for restaurant furniture nationwide. Buying commercial furniture online is not easy – browse our FAQ section to help you with your concerns. If you need further assistance please call us at (888) 495-8884 or email us to


Is your furniture commercial grade?
Yes, all our furniture is commercial grade. We sell exclusively to restaurants, bars and the hospitality industry. We have the ability to produce large quantities quickly. We manufacture our items mainly in the USA, China and Europe. All of our wood chairs are BIFMA approved and tested.

What does BIFMA stands for?
BIFMA sets standards which apply to general purpose furniture and require a variety of different types of tests for compliance. The standards are intended to provide manufacturers, specifiers, and users with a common basis for evaluating safety, durability, and the structural adequacy of the specified furniture, independent of construction materials. For more information check:

Do you provide a warranty on your furniture? Do you offer a warranty against defects?
Affordable Seating offers the customer the most extensive warranty on the market. The warranty period might change on different items. For a specific item please call our sales department, (888) 495-8884.


Do you have a minimum order?
Yes, the minimum order is eight pieces for chairs and tables. You can mix and match the eight pieces. Our booths are the only exception on quantity. Please contact our sales team for more information, (888) 495-8884.

Do you sell to residential customers?
We sell mainly to commercial furniture businesses. *Specific items are available for residential customers, depending on the quantity purchased.

Can I order by phone or fax?
Yes, Affordable Seating can produce custom made orders that will fit your needs. Contact our sales team at: (888) 495-8884 or use our free live chat at

What if I don't see the restaurant and bar equipment I need on the site? Do you take custom made orders?
Yes, Affordable Seating can produce custom made orders that will fit your needs. Contact our sales team at: (888) 495-8884 or use our free live chat at

Can I cancel my order?
Cancellation of order is possible prior to the production of the items ordered. For more information please refer to our returns and cancelations policy. A 35% restocking fee will apply to non-custom orders. Custom orders already in production cannot be cancelled.

Do you offer a return policy?
Unfortunately, custom made products cannot be returned because they were manufactured based on your specifications. For more information please refer to our returns and cancellations policy.

Payment & Privacy

Which payment methods do you accept?
We accept all major credit cards, checks, money orders and wire transfers.

How do I know that my payment information is secure?
Affordable Seating respects your privacy and protects your personal information. We follow the appropriate guidelines to keep your personal information secure. Please see our Privacy Policy for more information.

Is it safe to order online?
Yes, our secure server will protect and scramble all of your shipping and credit card information with Industry-Standard SSL encryption technology. Placing your order online is extremely safe and secure. Your privacy and security is our number one priority. You can fax your order too if you feel more comfortable, (888) 496-5554. Please see our Privacy Policy for more information.


What do I need to do at the time of delivery?
Be sure to inspect all merchandise for damages or missing goods at the time of delivery. You MUST note all damages on the delivery receipt. You MUST note all missing goods on the Bill of Lading.

What about international delivery?
We currently ship throughout the United States and most of Canada. If quantities are large enough we may ship to Hawaii, Alaska, or Puerto Rico. Please contact our sales team directly (888) 495-8884 for more information on these shipments. If we cannot verify bank information we will require a certified check or money order.


How long does it take something to ship?
How long an item takes to ship is depends on the item. Most stock items ship in 7-14 days or fewer. Custom items can take a longer time to ship, but will usually ship within 4-6 weeks. Please make sure to ask your sales person regarding manufacturing and ship times for custom items. Check our policy for more information.

Once the order ships out how can I track it?
A confirmation email will be sent with tracking information once your order is shipped. Please feel free to call the customer service team with any questions, (888) 495-8884.

How will you ship my order?
We ship using LTL freight. Our freight companies bid to take your order, so as to keep costs down, we use the lowest bidder, of course. The items will be packed on pallets, wrapped with plastic and/or cardboard. We recommend you keep all packing material, including the pallet.

Can we make returns?
Yes, we accept returns on UNUSED stock items. The items must be returned to us as they were delivered- wrapped in cardboard, plastic, and on pallets. You are responsible for sending the items back to us in the case of a return, and the return must be authorized. To get an authorization just contact customer service and we’ll work it out for you.
Custom items cannot be returned. They were made to your specifications and as such they cannot be returned, nor will they be refunded in the case where you send such an item back to us without notification or by refusing shipment.

Do you ship to Canada?
Yes, we ship daily to Canada and furnished thousands of restaurants all across the country.

Why is your shipping so high on small orders?
We ship our products with LTL freight trucks wrapped on pallets. Unlike common carriers such as UPS or FedEx which picks up individual boxes, LTL freight is priced per pallet. As we can normally put 20 chairs on a pallet, the cost to ship one or two chairs versus 20 chairs might be similar. If you require samples in order to place a larger order, please contact us for more information.

How much is shipping?
Shipping costs can be calculated online at If you are unable to calculate the shipping cost online, you can call our sales department to receive a freight quote. For further questions please contact the sales team at (888) 495-8884 and they will be happy to help.


Can you send me samples of vinyls / fabrics or wood?
Free samples are available upon request. Please contact our sales department (888) 495-8884 for more information or email:

Does your furniture require assembly?
Most of our wood chairs are fully assembled. On some occasions we offer the wood chairs with the seats unattached for a discount. Unless otherwise noted, all furniture is fully assembled. On the metal chairs you have an option to either assemble the seats yourself or have us assemble them for you. Seat assembly is fairly easy and requires 4 screws which we provide you.

How should I clean my furniture?
For instructions regarding maintenance and cleaning please see our Furniture Maintenance Guide.

What size table do I need? How many chairs are appropriate for my purchased table?
We have created a Seating Capacity Guide that will help answer your seating questions. Please contact our sales team for more questions at: (888) 495-8884.

What makes us different?

  • Price Guarantee Policy:
    We ensure that you get the best price on the market GUARANTEED. If you get a better price somewhere else, we will beat it! (Will beat up to 5%.) Why? Because we can!
  • Quality commercial furniture:
    We insist that all our wood chairs be tested for quality. We are proud to feature the “BIFMA approved” logo next to our wood chairs.
  • Quality service and support:
    We stand by our well-trained support team that will answer all of your questions regarding our products. They are also there to give advice when customer questions/concerns are expressed.
  • Fast shipping of in-stock items:
    We know that often time is of the essence. Some of our most popular items are manufactured regularly and are available to be shipped to the U.S. and Canada quickly upon order confirmation.
  • Custom made furniture:
    If you want your commercial furniture to match your décor exactly then you will most likely need to do a custom order. Whether you need a specific upholstery or a different sized dining booth, we are here to help you get just what you want.
  • Samples shipments:
    Want to make sure that what you order is what you get? Call our customer support team first and request a sample of our fabrics, vinyl, wood finishes, metal swatches, etc.

Why buy from us?

  • Non-compromising attitude towards the quality of our restaurant furniture.
  • Willingness to freely share our knowledge. We are happy to help with advice on seating capacity, how to spot quality wood seats or any other needs.
  • We manufacture our own furniture – giving us the ultimate control.
  • A comprehensive help center.

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